FAQ’s & Policies
Q: How do I place an order?
A: Visit the Custom Order Request Tab on my website and see availability noted on that page. If I'm currently taking orders you'll click on the button on that page and fill out the order request form. I will email you with your price quote. Please note that I will not respond to order inquiries that do not fall within the dates that are noted.
Q: How much are your cookies?
A: Please see the prices tab above.
Q: How much notice do I need to give for ordering cookies?
A: I do need a minimum of two weeks notice for custom cookie orders. Orders requested after the two week notice time period will be charged a 25% rush fee (if there is any availability).
Q: Can I place a cookie order if I do not know my theme yet?
A: Yes! You can have your date held on my calendar if you do not know your cookie theme for a $20 nonrefundable deposit. Your remaining balance will then be paid once your theme has been chosen, no later than 2 weeks prior to your pick up. Please note that I am unable to give exact price quotes without knowing the theme and/or designs of your cookies.
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date. No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me.
Q: Can you provide nut-free or gluten-free cookie options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up only in the North Dallas area. It is illegal for me to ship my cookies due to the Texas Cottage Food Law.
Q: Do you deliver?
A: No
Q: When is payment due?
A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full or have a $20 nonrefundable deposit until the theme has been decided. For very large orders I require a non-refundable deposit to hold the date.
Q: Can I freeze your cookies?
A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they'd like. To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you'll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.